In accordance with Article 13 of Decree 47/2004 of February 10th, of Hotel Establishments, BOJA Nº 42, of March 2, 2004, the establishment has the following internal rules set that will be mandatory for any customer and users of the establishment.

1. BOOKINGS AND PRICES

  1. Users may pay the amount for the contracted services at the time when the invoice is presented at the establishment or within the agreed conditions.
  2. The hotel may request a pre-payment guarantee for the contracted services by credit card, in accordance with what has been agreed.
  3. The accommodation booking starts at 2pm on the first day of the contracted period and ends at 12pm on the day of departure. Staying in the accommodation for longer than that described will entail the cost of paying for another stay.

    No room bookings or stays are permitted for children/minors who are not accompanied by a responsible adult. The responsible adult must provide a written authorization proving they have custody of the minor. To obtain discounts for age, the age of the child/minor must be proven at the time of check-in by providing the relevant documentation (National ID Document (DNI), Passport, Family Book, etc.).
  4. It is forbidden for two people to stay in a double room that has been contracted for individual use. In that case, the rate set for a double room will be charged. Only customers who are registered at the hotel will be allowed to access.
  5. The services of the establishment or the accommodation rooms that are offered for an additional amount are not included in the price of the accommodation.
  6. Appendix regarding prices contains details of it

2. OPERATION OF THE ESTABLISHMENT AND SERVICES

  1. If a wristband has been given to you at reception, this certifies you as a guest of the establishment. Always wear it inside the facilities to avoid any unnecessary controls. The key of your room certifies you as a guest too.
  2.   The electrical installation in your room is 220 volts.
  3. The services for Television, Telephone, Internet, Wi-Fi, etc. will be subject to the technical conditions of their suppliers. The establishment is not responsible for any interruptions that may occur, nor for the quality of the signal.
  4. We ask that guests respect the opening hours of all services offered by the hotel, which are pointed out when you check-in. Some opening hours may change depending on the time of the year.
  5. We appreciate your participation if, during your stay at the hotel, we practice any disaster or evacuation simulation.
  6. The housekeeping cleaning hours starts at 7:00 a.m. until 11:00 p.m. If you want to clean the room, you should hang the “please tidy up the room” notice outside the door of the room. If you wish not to be disturbed, hang the “Please do not disturb” notice outside the door of your room.

3. ADMISSION RIGHTS

In accordance with the criteria of the establishment’s management, the access and/or permanence of people at the establishment will be rejected in the following cases:

  • When the capacity limit for the number of users permitted inside the establishment has been reached.
  • When the closing hours of the establishment have been exceeded.
  • When a person does not meet the minimum age established to access the premises, according to the current regulations.
  • When the person who intends to access has not paid what is owed in the cases where payment is required.
  • When a person displays violent behavior, especially when they behave aggressively or cause altercations, create situations that are dangerous or inconvenient to other guests, or do not meet the hygiene conditions.
  • When a person carries weapons and objects likely to be used as such, unless, in accordance with the provisions of the specific applicable measures always, they are members of the Law Enforcement Forces and Agencies or are private escorts hired by private companies and access the establishment to carry out their duties.
  • When a person is consuming drugs, narcotic or psychotropic substances, or show signs of having consumed them, and those who show signs or behavior of being drunk.
  • When they make noise that disturbs the normal running of the establishment.
  • When they adopt measures or attitudes that go against the safety and cleanliness of the establishment.
  • When they attempt to disturb the normal social coexistence within the establishment. However, and in the above described cases, the person is obligated to pay for any expenses they have accrued up to the moment they can no longer access or stay at the establishment.
  • The access of people accompanied by animals is prohibited, with the exception of people accompanied by a guide dog, in accordance with Law 5/1998, of November 23 on the use in Andalusia of guide dogs by people with visual dysfunctions.

4. RULES DURING YOUR STAY

  1. Where you circulate and stay within the establishment will be limited to the places reserved for customers, and under no circumstances are you authorized to access any areas or spaces that are reserved or private. The permitted clothing or attire will be what is deemed the usual in each case.
  2. It is forbidden to use towels, bedsheets and other items from the room outside of it.
  3. The use of pool loungers is free, but they cannot be reserved at any time of the day. The hotel staff may remove towels from sun loungers that have not been used for at least 60 consecutive minutes, if there are other users waiting to occupy them. These towels and any personal belongings will be taken to the hotel’s reception.
  4. Guests are not permitted to access the establishment’s restaurant, buffet or dining areas wearing work clothes or swimwear, even if it is dry.
  5. Do not take utensils (glasses and cutlery, for example) to your room.
  6. It is not permitted to remove food or drinks from the establishment’s dining areas.
  7. It is not permitted to bring food or drinks in to the hotel to be consumed inside the establishment. The consumption of drinks by the pool is not allowed if these have not been purchased at the Pool-bar.
  8. Smoking is prohibited throughout the establishment, except on outdoor terraces.
  9. Take care if you use the iron in your room.
  10. The furniture and utensils in rooms, as well as those in all other areas of the establishment, form part of the provided services and have been placed with the intention of making a customer’s stay as pleasant as possible. Therefore, we ask that you use them properly and respect them.

    In any case, they are property of the establishment and, therefore, in the event of loss, removal or unjustified damage, the establishment reserves the right to charge for them. Check the Appendix regarding breakage prices contains details of this.
  11. Respect the areas of the facilities during the nights and siesta times. In general, avoid making unnecessary noise, especially at night.
  12. It is forbidden to use devices or musical instruments when their volume may disturb the other customers or the normal running of the establishment.
  13. It is forbidden to enter the pool area with glass bottles or other sharp or pointed items. The swimming pool is for the exclusive use of the hotel’s guests. According to the article 14 of Royal Decree 742/2013 of 27 September laying down the technical and sanitary criteria of swimming pools, it is mandatory to shower before the use of the swimming pool; it is forbidden to jump from the curb; it is forbidden to play with objects such as balls, mats, etc.
  14. A person who is wet and not wearing shoes is not permitted to enter the hotel.
  15. Take special care walking when you see our “Wet Floor” signs.
  16. The establishment is not responsible for valuables according to the rental conditions of the safe. Please, deposit all valuables in your room’s safe. The establishment is not responsible for theft or loss of objects not deposited at the Reception under deposit.

5. SAFETY RECOMMENDATIONS

  1. Monitor and control your luggage; do not leave it unattended.
  2. Close the door to your room when you leave and try to open it again to ensure that it has closed properly, even if you are only leaving for a short space of time.
  3. Keep the door closed when you are in your room.
  4. Close your luggage when you do not use it and place it in the wardrobe. If your luggage has a padlock, always use it.
  5. Protect your room key. If you are given a conventional key, do not simply leave the key on the reception desk. Always return the key by hand or place it in the drawer enabled for this purpose before leaving. If you have been given a key card, please keep it with you until your day of departure.
  6. Do not store the safety deposit box key together with your room key or any document that allows people to identify the number of your room.
  7. Notify management immediately of any abnormal event you see, such as: people acting suspiciously in corridors, repeated phone calls from people who do not identify themselves, calls to the door of your room from people who you do not know, or finding that nobody is there when you go to open it.
  8. Do not take offence if you are asked at reception or by another department to identify yourself.
  9. Do not display jeweler, money or valuable objects in your room.
  10. Do not invite strangers to your room or tell them your room number.
  11. Do not allow repair staff to enter your room if they cannot be clearly identified as an employee with their identifying name badge.
  12. Do not allow people to enter your room with deliveries that have not been requested.
  13. When establishing social relationships with strangers, do not disclose the name of your hotel or your room number.
  14. Do not discuss any specific plans for future trips, outings, etc. in public or with strangers Do not show your room key in public places.
  15. The establishment is not responsible for any money, jewelry or valuable objects that have not been deposited into the Hotel’s safety deposit box.

Each room has a detailed floor plan so that you know which route you must take in the event of hearing the evacuation alarm. If you discover a fire, report it to reception immediately. Leave your room using the emergency stairs. Do NOT use the lifts. If the exits are blocked due to smoke, return to your room and place wet clothes at the bottom of the doorframe. Stay on the balcony.